dewatogel.com Platform Privacy Notice

What data we collect on dewatogel.com

We collect several categories of information when you create and use your dewatogel.com account. First, we collect identity information: your full legal name, date of birth, government-issued ID number (KTP, SIM, or passport), phone number, and email address. We require these during account registration and Know-Your-Customer (KYC) verification. You also provide a selfie holding your ID so we can match your face to your government document.

Second, we collect financial information. When you deposit, we record your payment method choice (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount transferred, and the timestamp. We also store your virtual-account number or e-wallet reference ID to link future transactions to your account. When you withdraw, we record the destination account and settlement status.

Third, we collect activity data: every bet you place, every game outcome, your account balance at each transaction point, and your session duration. We also collect device information (your phone's operating system, browser type, IP address) and network data (connection type and stability metrics) to troubleshoot technical issues and detect fraud.

Identity data

Full name, date of birth, government ID number, phone, email, selfie with ID. Collected during registration and KYC verification.

Financial data

Payment method, deposit amount, e-wallet reference ID, virtual-account number, withdrawal destination, settlement status.

Activity data

Bets placed, game outcomes, balance history, session duration, bet history, and all transaction timestamps.

Device and network data

IP address, operating system, browser type, connection type, and technical metrics to diagnose problems and prevent fraud.

How we use your data on dewatogel.com

We use identity and financial data primarily to process your deposits and withdrawals. When you transfer funds via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account, we match your identity to your payment method to prevent fraud and comply with anti-money-laundering regulations. We store this data for the duration of your account and typically for several years afterward to fulfill legal retention obligations.

We use activity data to maintain your game history, calculate your balance, and detect unusual patterns (such as rapid, high-value transactions that might indicate account compromise or money laundering). We also use device and network data to diagnose technical problems, improve platform stability, and prevent automated abuse.

We do not use your data for marketing purposes without your explicit consent. We do not share your personal data with third parties except where required by law (for example, law enforcement requests) or with processors who help us operate the platform (payment providers, cloud hosting companies, and fraud-detection services). All processors sign data-protection agreements binding them to the same confidentiality standards we maintain.

Cookies and tracking on dewatogel.com

We use cookies to maintain your login session, remember your preferences (such as language and theme), and track how you navigate our platform so we can improve usability. Cookies are small text files your browser stores and sends back to our servers on each visit. Essential cookies keep you logged in; analytics cookies tell us which pages are most popular so we can optimize them.

You can control cookies through your browser settings. Disabling cookies may prevent you from logging in or using certain platform features. We do not use third-party tracking pixels or social-media tags that follow you across the internet.

Your rights and data requests on dewatogel.com

• 1
  Right to access your dataData export

  You can request a complete copy of all data we hold on your account, including identity, financial, and activity records. We typically provide this within 10 business days.

• 2
  Right to correct inaccurate dataData correction

  If your identity or contact information is wrong, contact our support team and we will update it. Some data (such as historical transactions) cannot be changed.

• 3
  Right to delete your accountAccount closure

  You can request permanent account deletion. We will close your account and delete personal data not required by law. Transaction history may be retained for legal compliance.

• 4
  Right to object to data useOpt-out options

  You can object to analytics or tracking cookies. We will honour your preference, though some cookies are necessary for platform operation.

Data security and retention on dewatogel.com

We encrypt all sensitive data in transit and at rest using industry-standard encryption protocols. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. Only authorised staff members with verified need-to-know access can view your personal data. We train our team on data-protection practices and enforce strict confidentiality agreements.

We retain your data only for as long as necessary. Identity and financial information is kept for the duration of your account and typically for three to five years afterward to comply with anti-money-laundering regulations and resolve any disputes. Activity data (bets and game outcomes) is retained for the duration of your account. Once we delete data, it cannot be recovered.

We maintain a Data Incident Response Plan. If we discover unauthorised access or a data breach, we will notify you via email within 24 hours and inform relevant authorities as required by law. We will also review what went wrong and implement corrective measures to prevent recurrence.

How to contact us about your privacy

If you have questions about our privacy practices, want to exercise any of your rights, or suspect a data breach, contact our support team. We respond to privacy requests during standard business hours (typically 08:00–22:00 Jakarta time) via in-app chat, email, or phone. For urgent security issues, we aim to respond within a few hours during operating hours.

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a prominent notice on the platform before the change takes effect. Your continued use of dewatogel.com after any update constitutes your acceptance of the revised privacy notice.

Services on dewatogel.com are available only where local law permits. Our privacy practices comply with applicable data-protection law in all jurisdictions where we operate. Users are responsible for verifying that their use of dewatogel.com complies with their jurisdiction's applicable privacy and gaming law.